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Terms & Conditions

Our Commitment to Excellence

We strive to provide top-quality service to our customers through:

  • Continuous improvement and innovation in our service delivery

  • Offering reliable services that meet or exceed customer expectations

  • Ensuring satisfactory quality in all our offerings

  • Adhering to fair and ethical business practices

  • Maintaining accurate marketing communications

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Booking and Payment

  • All bookings must be made in advance. A deposit may be required to secure your reservation.

  • Full payment must be made before the tour date. Accepted payment methods include credit/debit cards, bank transfers, and cash.

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Cancellation Policy

  • Cancellations made more than 24 hours before the tour will receive a full refund.

  • Cancellations made within 24 hours will incur a 50% cancellation fee.

  • No refunds will be issued for no-shows or cancellations on the day of the tour.

  • We reserve the right to cancel tours under certain circumstances:

    • If arrangements cannot be finalized (we'll try to notify you at least 14 days in advance)

    • If the minimum group size for a package tour isn't met 14 days before departure

    • In case of cancellation, we may suggest alternative tours or provide a refund

    • We're not liable for any additional costs you incur due to cancellation

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Changes to Itinerary

  • We reserve the right to alter the itinerary due to unforeseen circumstances, including weather conditions or other events beyond our control.

  • We'll try to accommodate changes but can't guarantee all requests

  • You're responsible for any additional charges or fees incurred due to changes

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Participant Responsibilities

  • Participants must arrive on time. Late arrivals may result in missed tours without a refund.

  • Guests are responsible for their personal belongings during the tour.

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Health and Safety

  • Participants must adhere to all safety instructions provided by our guides.

  • Guests should inform us of any medical conditions or special requirements prior to the tour.

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⁠Liability

Our company is not liable for any injury, loss, or damage incurred during the tour, except in cases of negligence on our part.

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⁠Governing Law

These terms and conditions are governed by the laws of Singapore.

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Amendments

We reserve the right to update these terms and conditions at any time. Customers will be notified of any significant changes.

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Privacy Policy

  • We collect personal data to conduct business, inform about products/services, and develop web statistics

  • We may use your information to contact you about website changes or offer services

  • We share information with insurers for processing insurance purchases

  • We don't collect sensitive personal data unless necessary and with your consent

  • We use cookies to analyze website usage; you can choose to disable cookies in your browser

  • We may modify this privacy policy at any time; please check regularly for updates

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